Shipping & Handling
We suggest you choose our "supplier's express shipping way" mould, we will choose a most reasonable shipping company to ship your order. There are included Fedex, DHL, UPS, TNT, SF, DPEX and directly line to your country. Which way used depends on your address and your order size/weight.
Note: Shipping time may be affected during public holidays as manufacturers and couriers will limit their operations during these times. Though this is unfortunately out of our control, we will try our best to improve on this issue.
After you have successfully placed your order you will receive email confirmation from us. If you have any requests for your order, kindly let us know as soon as possible before your item enters the processing stage.
Note: For tracking numbers, it may take 3-5 days before they become active on the tracking website. If the information is not available please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates.
We high recommend that customers purchase a tracking number and shipping insurance during the check out for peace of mind when waiting for their package.
Kindly note that all packages are shipped from different Warehouses. Our items are shipping duty unpaid and therefore import tax may occur depending on your country’s Customs and shipping method. You may check with your local Customs Office for more information.
Items that can be returned/refunded or exchanged within 7 days of receiving must follow the criteria as below:
1. Faulty items damaged/broken .
2. We shipped incorrect size/color as your order mentioned.
Notes: All returns must be authorized by our Team via the Support Center. Returned item without an Return Merchandise Form (RMA) will not be accepted.
If any issue during the shipping time or after received the item, please feel free to Contact us, our customer service representatives will offer you a satisfying solution.